Contact us

How can we help?

For clinical queries, complaints, or general questions — we respond to every message within 2 working days. Urgent medical concerns: contact your GP or call NHS 111.

Message us

Send us a message

Fill out the form and someone from the team will get back to you within 2 working days.

Reach us directly

Prefer to email?

General enquiries
[email protected]

Complaints
[email protected]

Response time. We acknowledge every message within 2 working days. Formal complaints receive a full written response within 10 working days per our GPhC-registered complaints procedure.

For the record

Regulatory contact information

The details every regulated pharmacy is required to display. Publicly verifiable via the GPhC and ICO registers.

Response commitment

Reply within 2 working days

Every message is triaged personally. Non-clinical replies within 2 working days; clinical review by Tee within 3 working days. Urgent medical concerns: contact your GP, NHS 111, or 999 in an emergency.

Complaints

GPhC-registered complaints procedure

Email [email protected]. Receipt acknowledged within 2 working days, full written response within 10 working days. Unresolved concerns can be referred to the General Pharmaceutical Council at pharmacyregulation.org.

Registered business

Brandlistry Ltd

Trading as Brandlistry Ltd · Registered in England and Wales.
Company No: [number]
Registered address: [Brandlistry Ltd registered address]
ICO Reg: [number] · GPhC Pharmacy Reg: 2054629

Prefer to talk?

Book a pharmacist consultation.

For clinical questions best answered in conversation, a 20-minute pharmacist consultation is often faster than email. Book direct via Calendly.

 Book a consultation Call NHS 111 (urgent)