Below FAQ are some common concerns of our customer before making a purchase. If you have other questions, please just chat to our Customer Service Team.
‘Your Account’ section will show you any previous orders you have placed. Click on the order you want to view to find out more. If the order has been sent tracked then you'll be able to click through to track it from your account.
Once you've placed your order, we cannot make any changes to it. If you wish to cancel the order or make any amends, then you will need to log-in to your account.
You can cancel the item in ‘your account’. You have to click on the item and choose the cancel option. We will send you a conformation email to let you know if it worked. If you can't cancel then you should send a message to our Support Team.
We ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you'll need to allow longer for it to be delivered. If the item has been sent, then please send a message to our Customer Service Team for further queries.
You can keep track of all your orders via the tracking link provided in the shipment email that was sent to you. Enter the tracking code or each order to check the status of that particular order and you will be provided with all the details you need about the order.
We’re sorry to hear you want to cancel 😔 If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service Team. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. We’ll send you an email to let you know if the cancellation worked. If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
We offer a variety of online payment methods to ensure our customers can place orders with ease. Visa, Visa Debit, Mastercard, American Express, and PayPal. You can select your preferred payment method at checkout.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted. Before re-entering any card details, you'll need to make sure that the expiry date and billing address are correct. If you still need help, then you can send a message to our Customer Service Team.
Please refer to Shipping & Returns page to learn about our shipping and returns policy.
If your order was sent via a shipping partner that offers track and trace, they will email you directly to advise of the status. If you still need help, then you can send a message to our Customer Service Team.
We are sorry that you received the wrong item or a damaged item. Please message our Customer Service Team and ensure that you have all shipment document intact.
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers. Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority. Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered. We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
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